Delivery & Returns

Delivery Policy

Free UK Shipping: At Veda Wellness, we are pleased to offer free shipping on all UK orders. All orders placed before 12pm will be dispatched on the same working day, allowing for a swift and efficient delivery process.

Shipping Method: For all UK orders, we use Royal Mail 24, a reliable and fast service that aims to deliver your products within 24 hours after dispatch.

For international orders, we utilize Royal Mail International Tracked, offering you peace of mind with tracking capabilities and timely delivery across the globe.

Worldwide Shipping: We are excited to offer worldwide shipping, making our products available to a global audience. Please be aware that shipping times and costs for international orders may vary depending on the destination.

Returns Policy

60-Day No Quibble Returns: Your satisfaction is our top priority at Veda Wellness. If for any reason you are not completely satisfied with your purchase, you can return it to us within 60 days of receipt for a full refund. We strive to make the returns process as simple and hassle-free as possible.

Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we cannot accept returns of used items. This policy ensures the quality and integrity of our products for all customers.

Initiating a Return: To start the return process, please contact our customer service team with your order number and the reason for the return. We will provide you with further instructions on how to proceed.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Eligibility for Refund: Refunds are granted under the following conditions:

  • The item must be unused and in its original packaging.
  • The return request must be made within 60 days of receipt.

Non-Refundable Items: Used items or items not in their original condition are not eligible for a refund.

Process for Requesting a Refund:

  1. Contact our customer service team with your order number and reason for the refund request.
  2. Follow the provided instructions for returning your item.

Responsibility for Return Shipping: The customer is responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., incorrect or defective item sent).

Refund Issuance: Upon receipt and inspection of the item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment. Please note there is often some processing time before a refund is posted.

Contact Information: If you have any questions about our delivery and returns policy, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with Veda Wellness is nothing short of excellent.